Introduction

WP Web Templates (“we”, “our”, “us”) operates wpwebtemplates.com (the “Site”), a digital marketplace for website templates, WordPress themes, HTML/PHP templates, source code, and ready-made websites.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, create an account, or purchase our products. By using the Site, you consent to the practices described here.

If you do not agree with this policy, please do not use our Site or services.

Information We Collect

We collect only the information we need to serve you. This falls into three categories:

Information You Provide

• Account details: name, email address, and password when you register.
• Order information: billing name, country, phone number, and email during checkout.
• Communications: messages you send via email, WhatsApp, or support channels.
• Reviews and feedback: comments you voluntarily submit about our products.

Information Collected Automatically

• Log data: IP address, browser type, operating system, referring page, and pages visited.
• Device information: screen size, language preference, and time zone.
• Usage data: clicks, downloads, and navigation paths on the Site.

Information We Do NOT Collect

• Raw payment card details — all card data is processed by PCI-compliant gateways and never stored on our servers.
• Passwords in plain text — all passwords are stored using industry-standard one-way hashing.
• Sensitive personal data — we do not collect health, biometric, or political information.

How We Use Your Information

We use the information we collect for the following purposes:

• Deliver products — process orders and provide instant download access.
• Manage your account — authentication, license management, and order history.
• Customer support — respond to your questions, bug reports, and technical requests.
• Transactional emails — order confirmations, download links, and license keys.
• Service improvements — understand how users interact with the Site to make it better.
• Security — detect fraud, abuse, and unauthorized access attempts.
• Legal compliance — meet tax, accounting, and regulatory obligations.
• Product updates — notify you of new templates, updates, or important changes (you can opt out anytime).

We do not use your data for profiling, targeted advertising, or resale to third parties.

Cookies & Tracking

We use a minimal set of cookies — small text files stored on your browser — to make the Site work and to understand basic usage. We do not use invasive tracking, retargeting, or cross-site profiling cookies.

Types of Cookies We Use

• Essential cookies: required for login sessions, cart state, and checkout. Cannot be disabled without breaking the Site.
• Preference cookies: remember your language, currency, and UI preferences.
• Analytics cookies: anonymous, aggregated statistics about page views and traffic sources.

You can disable or delete cookies at any time in your browser settings. Disabling essential cookies may prevent you from logging in or checking out.

Third-Party Services

We use a small number of trusted third-party services to operate the Site. These providers may have access to some of your data only to the extent needed to perform their specific tasks.

• Payment gateways: to process checkout and refunds securely.
• Email service providers: to send order confirmations and account notifications.
• Hosting & CDN providers: to serve the Site reliably and quickly.
• Analytics tools: to understand aggregate, anonymized usage patterns.
• WhatsApp Business: for customer support conversations you initiate.

Each of these services has its own privacy policy. We choose providers that commit to strong data protection standards.

Payment Processing

All payments are processed through PCI-DSS compliant third-party payment gateways. We do not store or have access to your full credit card number, CVV, or bank account credentials at any time.

When you complete a purchase, the payment gateway shares limited information with us — typically:

• Your name and email address (for order confirmation).
• Billing country (for tax and license compliance).
• A masked, non-reversible transaction ID (for refund processing).

We never see or store raw card data.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to anyone. We may share your data only in these narrow cases:

• With service providers who help us run the Site (payments, email, hosting), bound by confidentiality agreements.
• When legally required — in response to valid legal process, court orders, or law enforcement requests.
• To protect our rights — in cases of suspected fraud, abuse, or violation of our Terms & Conditions.
• In a business transfer — if WP Web Templates is acquired or merged, your data may transfer to the new owner under the same privacy commitments.

In all cases, we share the minimum data necessary and require recipients to protect it.

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy:

• Account data: retained while your account is active, plus 30 days after deletion request.
• Order records: retained for 7 years to comply with tax and accounting laws.
• Support conversations: retained for 2 years for reference and dispute resolution.
• Analytics data: retained in anonymized, aggregated form indefinitely.

When retention periods end, we delete or anonymize the data securely.

Data Security

We take reasonable technical and organizational measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Hashed passwords using modern, industry-standard algorithms.
• Restricted access — only key team members can access customer data, and only when required.
• Regular security reviews of our site, plugins, and hosting environment.
• Trusted infrastructure — we use reputable hosting providers with strong physical and network security.

No method of transmission or storage is 100% secure. While we do our best, we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the following rights over your personal data:

• Right to access — request a copy of the data we hold about you.
• Right to correction — update or fix inaccurate information.
• Right to deletion — request that we delete your account and personal data.
• Right to portability — receive your data in a machine-readable format.
• Right to object — opt out of marketing emails or non-essential processing.
• Right to withdraw consent — where processing is based on your consent.

To exercise any of these rights, email us at info@wpwebtemplates.com. We respond within 30 days. We may need to verify your identity before fulfilling requests.

Children’s Privacy

Our Site and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected data from a minor, please contact us immediately at info@wpwebtemplates.com and we will delete it promptly.

International Data Transfers

WP Web Templates is based in Guwahati, India. Our servers, and those of our third-party providers, may be located in different countries.

By using our Site, you consent to the transfer of your information to countries outside your own, which may have different data protection laws. Where required, we use standard contractual clauses and other safeguards to protect your data during international transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Effective” date at the top of this page reflects the latest revision.

For significant changes, we will notify registered users by email and/or via a notice on the Site. Continued use of our Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your rights, please contact us using any of the channels below.

Email
info@wpwebtemplates.com



Phone / WhatsApp
+91 97078 42047


Location
Guwahati, India · 784145


WhatsApp Support
Community group · fastest reply